A fish and chip shop boasting a Coeliac Society Business Member sticker on the window – now that’s something for us gluten free folk to feel good about!
Fish Galore & More offer the usual fish and chips gluten free, as well as seafood sticks, gluten free dim sims(!), pineapple fritters, and the most ‘normal’ tasting gluten free potato cakes I have tasted as of yet. Gluten free food is fried in separate vats to ensure there is no cross-contamination.
Unfortunately, two aspects that don’t seem to deliver as well as their gluten free menu, is the staff, and the non gluten free food.
Alrhough I can’t comment directly on the taste or quality of the food, my fellow diners commented that the ‘burger with the lot’ was very ordinary, and I was shown the lack of chicken engulfed by pita and salads in the chicken souvlaki. The chicken had visible skewer holes indicating that it had clearly come from (just) one skewer.
Yep, those weird round fried things are the gluten free dim sims! The very soft filling of meat was undefinable, but was possibly chicken or maybe even tuna, with onion. They tasted more like spring rolls with a thicker batter in my opinion. Very nice.
I ordered a battered blue grenadeir which didn’t taste as fresh as it could have been, but I guess that’s the result of the catch of the day(?). The batter was too thin along the majority, but it was too thick and hard around the edges. As I stated above, the potato cakes were nothing short of perfect. It tasted as though I was ten years old again enjoying potato cakes with not a care in the world. Nothing was overly dripping in oil which can quite often be the case with takeaway fish and chips.
Now for the service: none of the staff greeted us when we arrived. As a means of friendly conversation we commented that we’d traveled over an hour to eat at Fish Galore so that I could eat gluten free dim sims and potato cakes, but we were met with a rude remark that others had traveled further. I was absolutely dumbfounded by the female staffs (I assume she’s one of the owners) incredibly unnesscary rude attitude. Her face seemed to express that taking our order was a chore, and that she’d rather have no business at all. There was no sign whatsoever of politness in anything she did – and oldies complain that teenagers don’t have manners or courtesy these days! A male staff member (assuming he’s the other owner) complained both times we asked for extra serviettes when we were initially given three – there were four of us, plus oily fish and chips. He also had the nerve to make a snide remark about the hair style my brother was sporting! (a true skaters ‘do)
I understand this is a place where the intention is to order, pick up your meal and get out of there, but a smile from the woman would be nice, snide remarks from the man are best kept to himself, and it definitely wouldn’t hurt the staff to acknowledge when they have customers.
Would love to return for the ‘dim sims’ and potato cakes, but not so sure if I will.
[...] friendly smiles, a lovely difference to the last experience my family and I had with the service at Fish Galore. The owner was happy to chat in between serving customers, and what a relief to know she also has [...]
I hate bad customer service. What a pity as I would have given it a try.
There’s no excuse and actually takes less effort to be pleasant than it does to be rude and belligerent.
Thanks for your review.
Thank you for your comment! Hopefully you can make it out to Baxter or Boardwalk Cafe!